This is a brief summary of our complaints to CBL Properties, and the primary reasoning behind our decision to close our showroom at Volusia Mall. This list is not exhaustive, but we feel these issues are contributive to an environment that makes it impossible for us to continue to conduct business at Volusia Mall.

  • Infestation of German cockroaches
    • The mall is overrun by cockroaches. In our store alone , it’s not uncommon for staff to kill upwards of 30 roaches per shift.
      • We discussed the infestation with management, and when no action was taken, we finally began photographing each roach we killed.
        • When presented with this information, the management of the mall sent us a list of cleaning tips.
          • Floors and surfaces are cleaned daily, and no food is left in the store. We are a jewelry store, not a food service establishment. These kinds of measures shouldn’t be necessary.
          • We do not, as a rule, leave food or drinks unattended. All food waste from employee lunches, etc. is removed from the premises immediately to discourage the infestation, but it has had no effect. Employees must cover any beverages after roaches were accidentally ingested from crawling into drinks that were being actively consumed.
          • We have spent untold dollars on pest control, but the infestation is coming from outside of our store. Because the mall is so large and the property managers do not handle pest control on a large scale, there is no way for us to defeat the infestation.
          • The infestation seems to be coming from the ceiling. On more than one occasion, roaches have dropped from the ceiling onto the counters in front of customers as they were shopping. It is incredibly difficult to sell fine jewelry while also trying to kill insects.
    • An employee of the mall who works on the maintenance team informed us that he has to pick roaches off his body during the day as he completes his cleaning tasks.
      • This employee also informed us that the mall does not supply hot water, which makes adequate sanitation of the food court and bathrooms nearly impossible.
    • Viral videos have circulated showing shoppers upset about roaches in food purchased from the food court. This visual does nothing to attract foot traffic to the mall.
  • Limited and inadequate mall security
    • The mall does not have security cameras in common areas, and petty theft is an ongoing issue. There are no cameras in the parking lots, and combined with poor exterior lighting and a broken exterior door to the hallway leading to our store, this leads to many safety issues for our staff.
  • Faulty wiring threatened by leaks in roof
    • The ceilings in the mall are a spiderweb of patched-together wiring. None of it is up to code and it’s under threat from constant leaks.
  • Crumbling masonry and inadequate insulation for electrical wiring
    • In the exit hallways from our shop space, cabling is routinely covered by garbage bags instead of proper conduit, and masonry falls from the ceiling.
    • After the mall did nothing to correct the cabling issue (which affected our internet, disabling our ability to process payments), we had to complain to the phone company to finally have the problem corrected.
  • Lack of air conditioning in common spaces
    • The mall is uncomfortably warm, due to limited climate control in the main hallways. The management company seems to rely on individual stores pumping their own air conditioning out into the hallways to keep it cool, but this causes exorbitant cooling bills for stores like ours that have open doorways.
    • The difference in temperature between our back workrooms and the front showroom can sometimes be 10-15 degrees.
    • Customers complain about the temperature and the uncomfortable environment doesn’t encourage shoppers to stay long.
  • Lack of cleanliness and maintenance in common spaces
    • The mall uses large machines to clean floors and the parking lot outside, but these machines have been broken for months. This leads to floors that have become progressively more filthy, and a parking lot filled with trash and debris. One mall employee was told he would have to mop the entire mall by hand.
    • The exterior of the mall is dilapidated and dirty. Large anchor stores that have closed are not maintained or landscaped, so the mall appears deserted and unsafe. This attracts a criminal element that makes shoppers feel unwelcome.